Reference

Ketentuan Resmi Penggunaan Layanan pes123

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access the lobby on pes123. Availability of our services depends on local law and is accessible only where local regulations permit.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsGoverns lobby and game accessSubject to local law and eligible regionsUpdated terms take effect on posting
pes123 Ketentuan Resmi Penggunaan Layanan pes123
HUBUNGI TIM KAMI

How to Reach Us About These Terms

If any part of these terms raises a question — whether about your account status, a transaction through DANA or OVO, or access rights in your region — our support team is the right starting point. Players in Palembang and across Indonesia can reach us through the channels below. We keep response times short and aim to resolve account or terms queries without bouncing you between departments.

Live Chat The fastest path for terms and account questions. Open the chat widget from your account page and our team picks it up around the clock.
Email Support Send a detailed query — including your registered e-wallet name and account ID — to our support address for written confirmation of any terms clarification.
In-App Help Access the help section directly from the pes123 mobile browser lobby. No app download needed — the help flow works in your phone browser on both Android and iOS.
KEAMANAN DAN KEBIJAKAN AKUN

How We Handle Your Account and Data

Account security at pes123 is built around the e-wallet verification layer you already use daily. When you link DANA, OVO, or GoPay, that wallet's registered name becomes the anchor for your account identity — which means withdrawals, profile changes, and support requests are all cross-checked against it. We retain account data only as long as your account is active or as required by applicable regulations in eligible regions.

Data Retention

We keep your account data for as long as your account remains active or as required under applicable rules in your eligible region. You can request a summary of what we hold by contacting support.

Cookie Use

We use session cookies to maintain your login state across the mobile browser and desktop lobby. No third-party advertising cookies are dropped without your prior acknowledgement.

Account Security

OTP verification is required for login on a new device. If your registered GoPay or OVO number changes, update it through account settings before your next withdrawal to avoid delays.

Requesting Changes

To update registered details — including your linked DANA wallet number — submit a request via live chat with your account ID. Changes are reviewed and confirmed within one business cycle.

Common Questions About These Terms

These questions come up often when account holders review the terms for the first time. Each answer reflects how these terms apply to real account actions — deposits, withdrawals, access, and contact.

Yes. Any transaction processed through DANA, OVO, or GoPay on your pes123 account is governed by these terms alongside each provider's own terms of service.

The updated version is posted on this page and takes effect immediately. Continuing to use your account after an update means you have accepted the revised terms as they stand.

No. Your account is strictly personal and non-transferable. Sharing access or attempting to transfer an account to another person is a breach of these terms and may result in account suspension.

We match your withdrawal request against the DANA, OVO, or GoPay name registered to your account. This step protects your funds and confirms the transfer goes to the right wallet.

Contact our support team via live chat or email with your account ID. We will confirm what data we hold and process any eligible request in line with applicable regulations.

The same terms apply across the lobby — slots, live casino tables, and sports betting on Liga 1 markets. Specific categories may be restricted depending on your eligible region under local law.