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How pes123 Handles Your Personal Information

When you use pes123 — whether logging in on your phone, depositing via DANA, OVO, or GoPay, or accessing your account from Palembang — we collect certain information to keep your account running and secure.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to request data changesCookie and device data disclosureSecure data storage practice

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, update, or remove personal data linked to your pes123 account — including transaction records associated with DANA, OVO, or GoPay — our support team can walk you through the request process. Reach us through any of the channels below and include your registered account details so we can locate your records quickly.

Team online

Live Chat

Start a live chat from your account dashboard. Available around the clock — describe your data request and an agent will guide you through the next steps.

Email Support

Send your privacy request by email with your account username and the type of data you are asking about. We aim to respond within one business day.

Account Help Centre

Log in to your account and navigate to the Help section for self-service options, including how to update contact details and manage communication preferences.

What This Privacy Policy Covers

pes123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to all information collected when you register, log in, or carry out any activity on pes123, including payment transactions through DANA, OVO, and GoPay. We collect the information you provide directly — your name, contact details, and wallet identifiers — along with technical

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data your device sends automatically, such as IP address, browser type, and session duration. Payment data linked to DANA, OVO, or GoPay transactions is handled through the respective e-wallet provider's own security layer; pes123 does not store your full wallet credentials. We use the data we
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collect to verify your identity, process your account requests, detect unusual activity, and improve how the platform responds on mobile. We do not sell your personal data to third parties. Sharing with partners is limited to what is necessary to operate the service — for example,
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passing a transaction reference to a payment processor. Access to this platform and the protections described here depend on local law and are available only where local regulations permit. If you have questions about how your data is handled, our support team is reachable via the
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contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Our approach to data is practical and specific — we protect what we collect, keep it only as long as necessary, and give you clear paths to act on your rights. Here is how each area of data handling works on pes123.

Account Security Your account is protected by OTP verification at login. Any change to your registered phone number or wallet address — DANA, OVO, or GoPay — requires re-authentication before it takes effect.

Cookie and Device Data We use session cookies to keep you logged in across page loads on mobile and desktop. You can clear cookies at any time through your browser settings; doing so will end your active session.

Data Retention Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable regulations. You may request a summary of what we hold.

Requesting Changes To correct inaccurate data or request deletion of your account information, contact our support team via live chat or email. We will confirm the action taken and the timeline for completion.

Common Questions About Your Privacy on pes123

These are the questions we hear most from account holders about how their personal data is handled. If your question is not here, reach our support team via live chat.

We collect your name, contact details, and the wallet identifier you use — DANA, OVO, or GoPay. We also record technical data like your device type and IP address during each session.

We share data only with partners needed to operate the service, such as payment processors handling your DANA or OVO transaction. We do not sell your personal information to any outside party.

Log in and go to the Help section, or contact our support team via live chat or email. Include your username and the specific data you want to review or correct so we can act quickly.

Yes. Send a deletion request through live chat or email. We will process it in line with applicable regulations — some records may be retained for the period required by local law.

Payment transactions run through each e-wallet provider's own encrypted layer. pes123 does not store your full wallet credentials — only the transaction reference needed to confirm a deposit or withdrawal.

We use session cookies to keep your account active across pages on both mobile and desktop. Clear them any time through your browser settings; this will end your current session and require a fresh login.

How pes123 Handles Your Personal Information

How to Contact Us About Your Data

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Information

Common Questions About Your Privacy on pes123

01 What personal data does pes123 collect when I register?

02 Does pes123 share my data with third parties?

03 How can I see or correct the data pes123 holds about me?

04 Can I ask pes123 to delete my account data?

05 How does pes123 protect my GoPay or DANA transaction data?

06 Are cookies used, and how do I control them?

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